Terms of Service

These Terms of Service govern access to and use of eylumi.com, including purchases made from EYLUMI through the website.

By accessing the website, creating an account, or placing an order, you agree to these Terms of Service and the policies incorporated by reference. If you do not agree to these terms, you should not use the website or place an order.

1. Merchant Information

EYLUMI is the trading name used for this online store and is operated by EVLINK TECHNOLOGY LIMITED, a company registered in Hong Kong.

Brand: EYLUMI
Legal entity: EVLINK TECHNOLOGY LIMITED
Registered address: 87–105 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong SAR, China
Support email: cicievlink@gmail.com
Telephone: +852 5304 9672
Website: https://eylumi.com

The registered address is the company’s corporate address and is not automatically an authorized product return address. Returns must be sent only to the address provided in written return instructions.

2. Eligibility

You must be legally capable of entering into a binding contract in your jurisdiction to place an order.

If you are under the age of majority in your jurisdiction, you may use the website and place an order only with the involvement and permission of a parent or legal guardian.

The website and its services are not directed to children under 18.

3. Contact Lens Products and Regulatory Requirements

Contact lenses, including decorative, cosmetic, and non-corrective colored contact lenses, are regulated products in many jurisdictions.

For orders delivered to the United States, contact lenses require a valid prescription. EYLUMI may obtain or verify the information required to fulfill an order in accordance with applicable law.

EYLUMI may request necessary customer or eye care professional information, delay fulfillment, restrict products or destinations, limit quantities, or decline or cancel an order when reasonably required for legal, regulatory, safety, or product-availability reasons.

Customers are responsible for providing complete and accurate information and for using products only as directed by the product labeling and a qualified eye care professional.

Website content, product descriptions, guides, photographs, reviews, and customer support communications are provided for general informational purposes. They are not medical advice and are not a substitute for an eye examination, professional fitting, diagnosis, or treatment.

Do not use a contact lens if its packaging or seal is damaged, opened, leaking, or otherwise compromised. If you experience pain, redness, discharge, unusual sensitivity, discomfort, or changes in vision, remove the lenses and promptly contact a qualified eye care professional.

Nothing in these terms authorizes the purchase, importation, possession, resale, or use of a product in violation of applicable law.

4. Accounts and Customer Information

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account.

You must provide current, complete, and accurate information when creating an account, placing an order, contacting customer support, or submitting a return or product claim.

This information may include:

Your name;
Billing and shipping addresses;
Email address;
Telephone number;
Selected product and product specifications;
Billing information; and
Other information reasonably required to process or fulfill the order.

You must promptly notify EYLUMI if you believe your account or payment information has been used without authorization.

EYLUMI may suspend or restrict an account when reasonably necessary to investigate suspected fraud, unauthorized use, security issues, policy violations, or unlawful activity.

5. Product Information, Images, and Availability

EYLUMI makes reasonable efforts to provide accurate product names, descriptions, specifications, packaging information, prices, and photographs.

However, product appearance may vary because of screen settings, lighting conditions, photography, natural eye color, individual features, and other factors. Product photographs are visual references and do not guarantee that a lens will appear identical on every customer.

Customers should review the complete product description, specifications, package quantity, replacement schedule, and available options before placing an order.

Products, prices, descriptions, promotions, packaging, and availability may change before an order is submitted.

EYLUMI may reasonably limit quantities, discontinue products, correct website errors, or restrict sales based on inventory, account activity, destination, payment method, legal requirements, or suspected unauthorized resale.

6. Orders and Contract Formation

Submitting an order constitutes an offer to purchase the selected products under these terms.

An automated order-confirmation email acknowledges that EYLUMI has received the order. It does not necessarily mean that the order has completed payment authorization, product-availability checks, regulatory requirements, fraud screening, or final acceptance.

A contract for sale is formed when EYLUMI accepts the order and begins fulfillment or sends a shipping confirmation, subject to applicable law.

EYLUMI may place an order under review, request additional information, limit quantities, decline an order, or cancel an order for reasons including:

Product unavailability;
Failed or incomplete payment authorization;
Incorrect or incomplete customer information;
A material pricing or product-description error;
Suspected fraud or unauthorized payment activity;
Shipping or destination restrictions;
Legal or regulatory requirements; or
Suspected unauthorized resale.

If EYLUMI cancels an order after payment has been successfully collected, the amount paid for the canceled products and any related shipping charge will be refunded to the original payment method, unless the payment is subject to a lawful hold or investigation.

7. Prices, Discounts, and Currency

Product prices are displayed on the applicable product page and confirmed in the currency shown at checkout.

For the United States storefront, prices are generally displayed and charged in U.S. dollars unless another currency is clearly shown at checkout.

Eligible promotions and discount codes must be applied before the order is submitted. Any accepted discount will appear in the order summary before payment is completed.

Promotions may be subject to stated eligibility requirements, exclusions, minimum order values, expiration dates, or usage limits. Discounts generally cannot be applied retroactively after an order has been completed.

If the customer’s payment method uses a different currency from the checkout currency, the bank or payment provider may apply its own conversion rate or fee. Currency-conversion rates and provider fees are outside EYLUMI’s control.

If EYLUMI identifies a material pricing or product-description error after an order has been placed, we may contact the customer for instructions or cancel and refund the affected product.

8. Payments and Billing

Available payment methods are displayed during checkout and may vary according to the customer’s location, device, currency, order value, and payment-provider eligibility.

When an order is submitted, the applicable payment provider may authorize or charge the selected payment method for the total amount shown at checkout.

A payment authorization may temporarily appear as a pending transaction before it is completed or released by the customer’s bank or payment provider.

Customers must provide accurate and authorized billing and payment information. EYLUMI may delay or cancel an order when payment cannot be authorized or when additional review is reasonably required for fraud prevention or security.

Payment services are provided by SHOPLINE and the payment providers made available during checkout. Their separate terms may also apply to the payment transaction.

Additional payment information is available in our Payment & Billing Policy.

9. Shipping Charges, Taxes, and Final Order Total

The complete amount payable to EYLUMI is displayed at checkout before the customer submits payment.

For orders delivered within the United States:

A post-discount merchandise subtotal of US$39.00 or more qualifies for free standard shipping.
A post-discount merchandise subtotal under US$39.00 is charged US$5.99 for standard shipping.

Shipping charges do not count toward the US$39.00 free-shipping threshold.

EYLUMI does not currently collect sales tax at checkout. The order total consists of the product price and any applicable shipping charge, after eligible discounts have been applied.

EYLUMI does not add undisclosed service, handling, or payment-processing fees at checkout.

The amount displayed at checkout is the final amount the customer is required to pay for an accepted order. Customers will not be required to pay additional customs duties, import taxes, brokerage charges, or delivery fees when the package arrives.

If any such delivery-related charge is assessed for an accepted order, it will be handled by EYLUMI or our logistics provider and will not be collected from the customer.

Complete shipping rates, processing times, transit estimates, fulfillment information, and destination conditions are stated in our Shipping Policy.

10. Order Changes and Cancellations

Requests to change or cancel an order must be submitted according to our Order Changes & Cancellations Policy.

A change or cancellation request is not guaranteed until EYLUMI confirms it in writing.

Once an order has entered fulfillment or has been shipped, it may no longer be changed or canceled. After delivery, an eligible product may be handled under our Returns, Refunds & Exchanges Policy.

11. Returns, Exchanges, and Refunds

Returns, exchanges, replacements, and post-delivery refunds are governed by our Returns, Refunds & Exchanges Policy.

Eligible return and exchange requests must be submitted within 14 calendar days after delivery. Standard returns are limited to products that are new, unused, unopened, and in their original sealed packaging.

Because contact lenses are hygiene-sensitive products, opened, unsealed, worn, tested, or used contact lenses are not eligible for a standard change-of-mind return.

Approved refunds are issued to the original payment method according to the timelines and conditions stated in the Returns, Refunds & Exchanges Policy.

Nothing in this section limits rights relating to an incorrect, damaged, or defective product or any consumer rights that cannot lawfully be excluded.

12. One-Time Purchases and Recurring Charges

EYLUMI does not currently offer automatically renewing product subscriptions.

Unless a product page and checkout clearly state otherwise before purchase, every order is a one-time purchase and will not automatically renew or create a recurring product charge.

If EYLUMI introduces subscription products in the future, the recurring price, billing frequency, renewal terms, and cancellation method will be clearly disclosed before enrollment.

13. Privacy and Cookies

EYLUMI handles personal information according to our Privacy Policy and uses cookies and similar technologies as described in our Cookie Policy.

By using the website, you acknowledge that information may be processed by SHOPLINE and other service providers that support payment processing, fraud prevention, website hosting, analytics, advertising, customer service, fulfillment, and shipping, subject to applicable privacy law.

14. Intellectual Property

The website and its text, product descriptions, graphics, photographs, videos, product names, logos, designs, software, page layouts, and other content are owned by or licensed to EYLUMI and are protected by applicable intellectual-property laws.

EYLUMI grants customers a limited, revocable, non-exclusive, and non-transferable right to access and use the website for personal, lawful, and non-commercial shopping purposes.

Without prior written permission, you may not reproduce, modify, distribute, publish, sell, license, scrape, systematically extract, create derivative works from, or commercially exploit website content.

Nothing in these terms transfers ownership of EYLUMI’s intellectual property or the intellectual property of its licensors.

15. Reviews and Other User Content

If you submit a review, photograph, video, comment, question, testimonial, or other content, you confirm that:

You own the content or have the necessary permission to submit it;
The content is accurate to the best of your knowledge;
The content is lawful and does not infringe another person’s rights; and
The content does not contain malicious code, confidential information, unlawful advertising, or abusive material.

You retain ownership of your original content.

To the extent permitted by law, you grant EYLUMI a non-exclusive, worldwide, royalty-free license to host, store, reproduce, format, adapt, publish, display, and use the submitted content for operating, improving, and promoting EYLUMI and its services.

EYLUMI may moderate, reject, or remove content that is unlawful, misleading, abusive, fraudulent, infringing, unrelated, or inconsistent with website rules. EYLUMI is not required to publish or retain every submission.

Personal information contained in user content will be handled according to our Privacy Policy.

16. Prohibited Conduct

You may not use the website or services to:

Violate applicable law or another person’s rights;
Commit or facilitate fraud;
Submit false, misleading, or unauthorized information;
Use another person’s identity or payment method without authorization;
Transmit viruses, malicious code, or harmful technology;
Interfere with website security, operation, checkout, or other users;
Circumvent access controls or purchase restrictions;
Harvest personal information without authorization;
Scrape or systematically extract website content without permission;
Infringe intellectual-property, privacy, or publicity rights; or
Purchase products for unauthorized or unlawful resale.

EYLUMI may restrict access, suspend an account, cancel an affected order, or take other reasonable action in response to prohibited conduct.

17. Third-Party Services and Links

The website may contain links, integrations, applications, or services provided by third parties, including payment providers, shipping carriers, review platforms, analytics providers, and social-media services.

EYLUMI does not control third-party websites or services and is not responsible for their independent content, availability, security, or privacy practices.

Use of a third-party service may be governed by that party’s separate terms and privacy policy.

18. Website and Information Disclaimer

EYLUMI makes reasonable efforts to keep the website accurate, functional, and available. However, website access may occasionally be interrupted, delayed, or affected by maintenance, technical problems, security issues, or circumstances outside our reasonable control.

To the fullest extent permitted by law, the website and general website content are provided on an “as available” basis. EYLUMI does not guarantee uninterrupted access or that every website error will be corrected immediately.

Product warranties, statutory guarantees, and mandatory consumer protections apply as stated or required by applicable law.

Nothing on the website constitutes medical advice or guarantees a particular cosmetic, comfort, fitting, or health result for every person.

19. Limitation of Liability

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including applicable liability for fraud, willful misconduct, death or personal injury caused by negligence, or product liability that cannot be excluded under applicable law.

Subject to the preceding paragraph and to the fullest extent permitted by law, EYLUMI will not be liable for indirect, incidental, special, punitive, or consequential losses, including loss of profit, revenue, data, business opportunity, or goodwill, resulting from use of the website or an order.

To the extent permitted by law, EYLUMI’s aggregate liability relating to an order will not exceed the amount paid for the product giving rise to the claim.

These limitations do not restrict any mandatory remedies available to consumers under applicable law.

20. Indemnity

To the extent permitted by law, you agree to indemnify EYLUMI against third-party claims and reasonable costs resulting directly from:

Your intentional or unlawful misuse of the website or products;
Your infringement of another person’s rights;
Content you submit without the necessary rights or permission; or
Your material breach of these terms.

This section does not apply to the extent that a claim results from EYLUMI’s own breach, negligence, unlawful conduct, or misconduct.

21. Changes, Severability, and Waiver

EYLUMI may update these terms when reasonably necessary for operational, legal, regulatory, security, or service-related reasons.

Changes apply prospectively from the time the revised terms are posted unless applicable law requires otherwise. Changes will not retroactively alter an order already accepted unless required by law or agreed with the customer.

If any provision is found to be unlawful or unenforceable, it will be limited or severed only to the extent necessary, and the remaining provisions will continue in effect.

A failure or delay in enforcing a provision does not waive the right to enforce it later.

22. Governing Law and Disputes

These terms and contracts with EYLUMI are governed by the laws of the Hong Kong Special Administrative Region.

This choice of law does not deprive a consumer of mandatory protections available under the laws of the consumer’s country or state of residence.

Customers are encouraged to contact EYLUMI first at cicievlink@gmail.com so that we can attempt to resolve a concern directly.

Subject to any mandatory consumer-protection or jurisdiction rules, disputes that cannot be resolved directly will be submitted to the courts of the Hong Kong Special Administrative Region.

23. Entire Agreement

These Terms of Service and the policies incorporated by reference constitute the agreement between the customer and EYLUMI concerning use of the website and an order.

The incorporated policies include:

The Shipping Policy;
The Payment & Billing Policy;
The Returns, Refunds & Exchanges Policy;
The Order Changes & Cancellations Policy;
The Privacy Policy; and
The Cookie Policy.

If a specific policy contains a more detailed rule concerning its subject matter, that policy will apply to that issue, subject to applicable law.

24. Contact Us

Questions about these terms, an order, or EYLUMI’s services may be submitted to:

Support email: cicievlink@gmail.com
Telephone: +852 5304 9672
Website: https://eylumi.com

Company and Merchant Information