Payment & Billing Policy

This Payment & Billing Policy explains how prices, payments, authorizations, charges, refunds, shipping charges, taxes, and billing information are handled for purchases made from EYLUMI through eylumi.com.

1. Prices and Currency

Product prices are displayed on the applicable product page and confirmed in the currency shown at checkout before payment is submitted.

For orders placed through the United States storefront, prices are generally displayed and charged in U.S. dollars unless another currency is clearly shown at checkout.

Prices, promotions, discounts, and product availability may change before an order is submitted. Once an order has been successfully placed, EYLUMI will not increase the confirmed product price unless the customer requests and approves a change to the order.

If a material pricing or product-description error is identified after an order is placed, EYLUMI may contact the customer for instructions or cancel the affected item and issue a refund.

If a customer’s payment method uses a different currency from the currency shown at checkout, the bank or payment provider may apply its own currency-conversion rate or fee. These conversion rates and provider fees are outside EYLUMI’s control.

2. Promotions and Discounts

Eligible promotions and discount codes must be applied before the order is submitted. Any accepted discount will be displayed in the order summary before payment is completed.

Promotions may be subject to stated eligibility requirements, product exclusions, minimum order values, expiration dates, or usage limits.

Discounts generally cannot be added to a completed order if the code was not successfully applied before payment.

For U.S. orders, free standard shipping eligibility is calculated using the merchandise subtotal after discounts have been applied and before shipping charges are added.

3. Accepted Payment Methods

The payment methods currently available for an order are displayed at checkout.

Available payment methods may vary depending on the customer’s location, device, selected currency, order value, payment-provider eligibility, and other checkout requirements.

Only the payment methods displayed during checkout are currently available for the applicable order. The display of a payment method elsewhere on the website does not guarantee that it will be available for every customer or order.

4. Payment Authorization and Charging

When an order is submitted, the applicable payment provider may authorize or charge the selected payment method for the total amount shown at checkout.

A payment authorization may appear temporarily as a pending transaction. Depending on the bank or payment provider, the pending authorization may later be completed, released, or replaced by the final posted charge.

EYLUMI does not control how long a bank or payment provider displays a pending authorization.

An order will not enter fulfillment until the required payment authorization and applicable order checks have been completed.

An automated order-confirmation email confirms that the order has been received. It does not necessarily mean that the order has completed all payment, availability, fraud-prevention, or fulfillment checks.

5. Accurate Billing and Contact Information

Customers are responsible for providing complete, current, and accurate billing, payment, email, telephone, and contact information.

A bank or payment provider may decline, delay, or place a transaction under review when the billing information does not match its records or when additional verification is required.

EYLUMI may reasonably place an order under review, request additional information, limit quantities, or cancel and refund an order for reasons including:

  • Failed or incomplete payment authorization;

  • Suspected fraud or unauthorized payment activity;

  • Inaccurate or incomplete order information;

  • Product unavailability;

  • Shipping restrictions;

  • Legal or regulatory requirements; or

  • A material pricing or product-description error.

EYLUMI will not request a customer’s complete payment card number, card security code, or account password by email, telephone, social media, or website contact form.

6. Order Total, Shipping Charges, and Taxes

The complete amount payable to EYLUMI is displayed at checkout before the customer submits payment.

For orders delivered within the United States:

  • A post-discount merchandise subtotal of US$39.00 or more qualifies for free standard shipping.

  • A post-discount merchandise subtotal under US$39.00 is charged US$5.99 for standard shipping.

Shipping charges do not count toward the US$39.00 free-shipping threshold.

EYLUMI does not currently collect sales tax at checkout. The checkout total consists of the product price and any applicable shipping charge, after eligible discounts have been applied.

EYLUMI does not add undisclosed service fees, handling fees, or payment-processing fees at checkout.

The amount displayed at checkout is the final amount the customer is required to pay for the accepted order. Customers will not be required to pay additional customs duties, import taxes, brokerage charges, or delivery fees when the package arrives.

If any such delivery-related charge is assessed for an accepted order, it will be handled by EYLUMI or our logistics provider and will not be collected from the customer.

Additional shipping information is available in our Shipping Policy.

7. Failed, Declined, Pending, or Duplicate Payments

If a payment is declined, the customer should:

  • Confirm that the billing information was entered correctly;

  • Confirm that sufficient funds or credit are available;

  • Try another payment method displayed at checkout; or

  • Contact the applicable bank or payment provider for assistance.

EYLUMI may not receive detailed information explaining why a bank or payment provider declined a transaction.

In some cases, a customer may see both a pending authorization and a completed charge. A pending authorization is not necessarily a duplicate completed payment and may be released automatically by the bank.

If two completed charges appear to have been posted for the same order, or if another billing error is suspected, please contact EYLUMI at cicievlink@gmail.com and include:

  • The order number;

  • The transaction date;

  • The amount charged; and

  • A description or screenshot of the issue with sensitive payment information concealed.

Do not send a complete payment card number, card security code, bank-account password, or other confidential payment credentials.

8. Order Cancellations and Refunds

Order changes and cancellation requests are governed by our Order Changes & Cancellations Policy.

Returns, exchanges, and post-delivery refunds are governed by our Returns, Refunds & Exchanges Policy.

Approved refunds will be issued to the original payment method whenever possible.

For an approved returned product, EYLUMI will issue the refund no later than 10 business days after the authorized return is received, subject to the conditions stated in the Returns, Refunds & Exchanges Policy.

After EYLUMI issues a refund, the customer’s bank, card issuer, or payment provider may require an additional 5–10 business days to post the refund to the customer’s account.

The time required by a bank or payment provider to post an issued refund is outside EYLUMI’s direct control.

Refunds cannot normally be redirected to a different payment method. Currency-conversion differences and fees charged independently by a customer’s payment provider are also outside EYLUMI’s control.

9. One-Time Payments and Recurring Charges

EYLUMI does not currently offer automatically renewing product subscriptions.

Unless a product page and checkout clearly state otherwise before purchase, every order is a one-time purchase and will not automatically renew or create a recurring product charge.

If EYLUMI introduces subscription products in the future, the recurring price, billing frequency, renewal terms, and cancellation method will be clearly disclosed before the customer enrolls.

10. Payment Security and Payment Processors

The EYLUMI storefront and checkout are powered by SHOPLINE. Payments are processed through the payment providers made available during checkout.

Full payment-card credentials are generally submitted directly to the applicable payment processor and are not normally available to EYLUMI.

EYLUMI uses reasonable measures intended to support secure payment processing, fraud prevention, and order verification. However, no online transaction or data-transmission system can be guaranteed to be completely secure.

Customers should contact their bank or payment provider immediately if they believe a payment method has been used without authorization.

Personal information associated with payments and orders is handled according to our Privacy Policy.

11. Contact Us

For payment, billing, authorization, or refund questions, please contact EYLUMI and include the order number when available:

Support email: cicievlink@gmail.com
Telephone: +852 5304 9672
Website: https://eylumi.com

Company and Merchant Information

Brand: EYLUMI
Legal entity: EVLINK TECHNOLOGY LIMITED
Registered address: 87–105 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong SAR, China
Support email: cicievlink@gmail.com
Telephone: +852 5304 9672
Website: https://eylumi.com

Nothing in this policy limits any consumer rights or remedies that cannot lawfully be excluded or restricted under applicable law.

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