Contact

We are here to help with questions about EYLUMI products, orders, shipping, tracking, payments, returns, refunds, and exchanges.

Customer support

You can contact our customer support team using the following details:

Support email: cicievlink@gmail.com
Telephone: +852 5304 9672

For faster assistance, please include the following information when available:

  • Your full name;

  • Your order number;

  • The email address used to place the order;

  • A clear description of your question or concern; and

  • Relevant photographs of the product, packaging, or shipping label if you are reporting an incorrect, damaged, or defective item.

Please do not send complete payment card numbers, card security codes, account passwords, or unnecessary medical information by email or through the contact form.

Returns and product issues

Before returning a product, please review our Returns, Refunds & Exchanges Policy and contact us for return authorization and instructions.

Do not send products to our registered address unless the return instructions provided by EYLUMI specifically identify it as the authorized return address. Unauthorized returns may be refused or may experience processing delays.

Eye care and medical questions

EYLUMI customer support can assist with general product information but cannot provide eye examinations, contact lens fittings, diagnoses, prescriptions, or medical advice.

For questions about whether contact lenses are suitable for you, or if you experience eye pain, redness, swelling, discharge, sensitivity to light, or changes in vision, remove the lenses and contact a qualified eye care professional promptly. For general wearing and handling information, please review our Lens Care & Safety Guide.

Company and contact information

EYLUMI is the trading name of and is operated by EVLINK TECHNOLOGY LIMITED, a company registered in Hong Kong.

Legal entity: EVLINK TECHNOLOGY LIMITED
Registered address: 87–105 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong SAR, China
Support email: cicievlink@gmail.com
Telephone: +852 5304 9672
Website: eylumi.com

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