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Privacy Policy

Last updated: August 18, 2026

This Privacy Policy describes how Eylumi collects, uses, discloses, and protects personal information when you visit eylumi.com, place an order, create an account, contact us, or otherwise use our services.

1. Who is responsible for your information

The data controller and merchant responsible for this website is:

[LEGAL ENTITY NAME]
Registration number: [REGISTRATION NUMBER]
Registered address: [REGISTERED ADDRESS]
Email: support@eylumi.com

2. Personal information we collect

Depending on how you interact with Eylumi, we may collect:

  • Contact and identity information, such as your name, billing and shipping address, email address, and telephone number;
  • Order and transaction information, such as products viewed, added to a cart, purchased, returned, exchanged, or canceled, and payment confirmation information. Full payment card details are generally processed by payment providers rather than stored by Eylumi;
  • Account information, such as login details, saved preferences, wishlist activity, and order history;
  • Communications, including customer support messages, reviews, survey responses, and information submitted with a claim;
  • Device and usage information, such as IP address, browser, device identifiers, network information, pages viewed, clicks, referring URLs, and interactions with the website or advertisements;
  • Marketing and privacy preferences, including email preferences, cookie choices, Global Privacy Control signals, and opt-out requests; and
  • Fraud and security information used to authenticate activity, protect payments, and prevent misuse.

3. Sources of personal information

We collect information directly from you, automatically through cookies and similar technologies, from Shopify and service providers acting for us, and from business or marketing partners where permitted by law.

4. How and why we use personal information

We use personal information to:

  • Process payments, fulfill and deliver orders, manage returns, and perform our contract with you;
  • Create and manage accounts and provide customer support;
  • Operate, secure, troubleshoot, personalize, and improve the website and services;
  • Detect fraud, abuse, security incidents, and unlawful activity;
  • Send service messages and, with consent or as otherwise permitted, marketing communications;
  • Measure website and campaign performance and provide targeted advertising where permitted;
  • Comply with legal, tax, accounting, regulatory, and law-enforcement requirements; and
  • Establish, exercise, or defend legal claims and enforce our policies.

Where the EEA or UK GDPR applies, our legal bases may include performance of a contract, compliance with a legal obligation, consent, and our legitimate interests in operating, securing, improving, and marketing our business, balanced against your rights. You may withdraw consent at any time where processing relies on consent.

5. Shopify and service providers

Our store is hosted by Shopify. Shopify processes information about your use of the store to provide and improve commerce services. Shopify may also process information across merchants when its enhanced services are enabled. Learn more in the Shopify Consumer Privacy Policy.

We may disclose information to service providers and partners that support payment processing, fraud prevention, website hosting, analytics, advertising, customer support, reviews, cloud storage, order fulfillment, shipping, and professional services. These parties receive information only for relevant purposes and are required to handle it under applicable contracts and law.

We may also disclose information when you direct us to do so, in connection with a business transaction, to comply with law or valid legal process, or to protect Eylumi, our customers, or others.

6. Cookies, analytics, and advertising

Eylumi uses cookies and similar technologies for storefront functions, account access, cart and checkout operation, security, preferences, analytics, and marketing. Our storefront currently uses Shopify analytics and Shopify app or custom pixel technologies for analytics and marketing purposes. Security tools may include hCaptcha or Google reCAPTCHA. Details and available controls are described in our Cookie Policy.

7. Targeted advertising and U.S. privacy choices

Depending on the technologies enabled and where you live, disclosure of identifiers and internet activity to advertising partners may be considered a “sale,” “sharing,” or processing for targeted advertising under certain U.S. state privacy laws. You may submit an applicable opt-out request through Your Privacy Choices. Where required, we also recognize Global Privacy Control signals for the browser or device sending the signal.

Eylumi does not knowingly sell or share personal information of individuals under 16 for targeted advertising.

8. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to maintain an account, fulfill orders, provide support, comply with legal, tax, accounting, and regulatory obligations, resolve disputes, prevent fraud, and enforce agreements. Retention periods vary according to the type of information, our relationship with you, legal requirements, and whether the information is needed for a claim or investigation. Information may be deleted or anonymized when it is no longer required.

9. International transfers

Eylumi, Shopify, and our service providers may process information outside your country. Where required for transfers from the EEA, UK, or Switzerland, we use recognized safeguards such as adequacy decisions, the European Commission’s Standard Contractual Clauses, or the applicable UK transfer mechanism.

10. Your privacy rights

Depending on where you live and subject to legal exceptions, you may have the right to request access, correction, deletion, portability, or restriction of personal information; object to certain processing; withdraw consent; opt out of targeted advertising, sale, or sharing; and appeal a decision concerning a privacy request.

You may exercise a right by emailing support@eylumi.com. We may verify your identity and, where permitted, require proof that an authorized agent may act for you. We will not discriminate against you for exercising a privacy right.

EEA and UK residents may also lodge a complaint with their local data protection authority. Other residents may contact the applicable privacy regulator in their jurisdiction.

11. Marketing communications

You may unsubscribe from promotional emails using the link in the message. Opting out of marketing does not stop transactional communications about an account, order, payment, shipment, return, or security issue.

12. Children

The services are not directed to children under 18, and Eylumi does not knowingly collect personal information from a child in violation of applicable law. A parent or guardian who believes a child has provided information may contact us to request appropriate action.

13. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No internet transmission or storage system is completely secure, and we cannot guarantee absolute security.

14. Third-party links

The website may link to services not controlled by Eylumi. Their privacy practices are governed by their own policies, and Eylumi is not responsible for those practices.

15. Changes to this policy

We may update this policy to reflect changes in our practices, technology, or legal obligations. We will post the updated version, revise the “Last updated” date, and provide additional notice where required by law.

16. Contact

Questions, complaints, and privacy requests may be sent to:

[LEGAL ENTITY NAME]
[REGISTERED ADDRESS]
support@eylumi.com