Privacy Policy

This Privacy Policy explains how EYLUMI collects, uses, discloses, retains, and protects personal information when you visit eylumi.com, place an order, create or use an account, contact us, or otherwise interact with our website and services.

1. Who we are

EYLUMI is the trading name of and is operated by EVLINK TECHNOLOGY LIMITED, a company registered in Hong Kong.

For the purposes of applicable privacy laws, EVLINK TECHNOLOGY LIMITED is generally the business, controller, or data user responsible for personal information processed in connection with the EYLUMI store. SHOPLINE and certain other service providers may also process personal information in their own capacities as described in their respective privacy policies.

Our contact details are provided in Section 17 of this policy.

2. Personal information we collect

The personal information we collect depends on how you interact with EYLUMI and which website features you use.

Information you provide directly

We may collect:

  • Contact information, such as your name, email address, telephone number, billing address, and shipping address;

  • Order information, such as products purchased, product selections, quantities, discounts, shipping method, order status, returns, exchanges, cancellations, and customer service history;

  • Account information, such as account identifiers, authentication information, saved addresses, preferences, and order history, where customer accounts are available;

  • Payment and billing information, such as billing details, payment method type, payment status, transaction identifiers, and payment confirmation information;

  • Communications, such as emails, contact-form submissions, customer support requests, reviews, survey responses, photographs, and other information you choose to provide;

  • Marketing preferences, such as whether you have subscribed to or unsubscribed from promotional communications; and

  • Privacy preferences, such as cookie selections, opt-out requests, and other privacy choices.

Complete payment card information is generally collected and processed directly by the payment providers available at checkout. EYLUMI may receive limited payment information, such as payment status, card type, transaction reference, or the last digits of a payment card, but does not generally receive or store complete payment card numbers or security codes.

Information collected automatically

When you use the website, we and our service providers may automatically collect:

  • IP address and approximate location derived from it;

  • Browser type, device type, operating system, language, and device identifiers;

  • Pages viewed, products viewed, search activity, clicks, cart activity, and checkout interactions;

  • Referring websites, advertising interactions, and traffic source information;

  • Dates, times, and duration of website activity;

  • Cookie identifiers, pixel events, and similar technical information; and

  • Information used to detect fraud, misuse, security threats, or technical errors.

Information from third parties

We may receive personal information from:

  • SHOPLINE, which provides our online storefront and ecommerce infrastructure;

  • Payment processors and fraud-prevention providers;

  • Shipping, fulfillment, and delivery providers;

  • Analytics, advertising, and marketing providers;

  • Customer support, review, or other website application providers;

  • Social media or other services when you choose to interact with us through those services; and

  • Other parties where you have directed or authorized the disclosure or where permitted by law.

Some information is necessary to process an order, deliver products, provide requested services, or comply with legal requirements. If required information is not provided, we may be unable to complete the applicable transaction or request.

3. How we use personal information

We may use personal information to:

  • Process payments and complete transactions;

  • Confirm, prepare, fulfill, ship, and deliver orders;

  • Provide order notifications, tracking information, and service communications;

  • Process order changes, cancellations, returns, exchanges, refunds, or product claims;

  • Create, maintain, and secure customer accounts;

  • Respond to inquiries and provide customer support;

  • Verify information and prevent fraudulent, unauthorized, or unlawful activity;

  • Operate, maintain, troubleshoot, secure, and improve the website;

  • Personalize website content and remember customer preferences;

  • Measure website, product, and campaign performance;

  • Provide and measure advertising where permitted by law and consistent with your privacy choices;

  • Send marketing communications where you have consented or where otherwise permitted by law;

  • Maintain business, tax, accounting, transaction, and compliance records;

  • Comply with legal obligations, lawful requests, and regulatory requirements;

  • Enforce our policies and contractual rights; and

  • Establish, exercise, or defend legal claims.

We do not use personal information for purposes that are materially incompatible with the purposes described in this policy unless permitted by law or unless we provide additional notice and obtain consent where required.

4. Legal bases for processing

Where the laws of the European Economic Area, United Kingdom, or another jurisdiction require a legal basis, we may process personal information on one or more of the following bases:

  • Performance of a contract, including processing and delivering an order or providing a requested service;

  • Compliance with a legal obligation, including tax, accounting, regulatory, and law-enforcement requirements;

  • Legitimate interests, including operating and securing the website, preventing fraud, supporting customers, improving services, and marketing our business, provided those interests are not overridden by your rights;

  • Consent, including for certain marketing communications, cookies, or advertising technologies; and

  • Establishment, exercise, or defense of legal claims.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that occurred before the consent was withdrawn.

5. How we disclose personal information

We may disclose personal information to the following categories of recipients when reasonably necessary for the purposes described in this policy:

  • SHOPLINE, which hosts and operates our ecommerce storefront, cart, checkout, account, privacy, and related commerce services;

  • Payment processors and financial service providers that authorize, process, or protect transactions;

  • Fulfillment, shipping, logistics, and delivery providers that prepare and deliver orders;

  • Technology and cloud service providers that support website hosting, storage, communications, security, and technical operations;

  • Analytics and advertising providers that help us measure website or campaign performance and provide advertising where permitted;

  • Customer support, review, email, and website application providers when the relevant service is enabled;

  • Fraud-prevention and security providers that help detect unauthorized activity and protect the website, transactions, and customers;

  • Professional advisers, such as accountants, auditors, insurers, consultants, and legal advisers;

  • Government authorities, regulators, courts, or law-enforcement agencies where disclosure is required or permitted by law; and

  • Parties involved in a business transaction, such as a merger, financing, restructuring, sale, or transfer of some or all of the business or assets.

We may also disclose information when you request or authorize us to do so, when necessary to perform a transaction, or when reasonably necessary to protect EYLUMI, our customers, or another person’s rights, property, or safety.

Service providers receive only the information reasonably necessary for their services and are expected to handle that information in accordance with applicable contracts and laws.

6. SHOPLINE

Our online store is hosted by SHOPLINE. SHOPLINE processes personal information to provide and improve its commerce platform and related services. Depending on the SHOPLINE features you use, SHOPLINE may process information as a service provider acting for EYLUMI or for its own purposes under its privacy terms.

You can learn more about SHOPLINE’s handling of customer information and available privacy controls through the SHOPLINE Consumer Privacy Policy.

If you use Shop, Shop Pay, or another SHOPLINE service, SHOPLINE’s own terms and privacy practices may also apply to that service.

7. Cookies, analytics, and advertising

We and our service providers use cookies, pixels, local storage, and similar technologies for purposes that may include:

  • Operating the storefront, cart, checkout, and customer accounts;

  • Maintaining security and preventing fraud;

  • Remembering language, region, and other preferences;

  • Understanding website traffic and customer interactions;

  • Measuring website and campaign performance; and

  • Providing or measuring advertising where permitted.

Where required by law, non-essential analytics or marketing technologies are used only after the required consent has been obtained.

More information about these technologies and your available choices is provided in our Cookie Policy.

8. Targeted advertising and U.S. privacy choices

EYLUMI does not sell personal information in exchange for money.

However, depending on the technologies enabled and the law where you live, the disclosure of cookie identifiers, device information, or website activity to advertising and analytics providers may be considered a “sale,” “sharing,” or processing for targeted advertising under certain U.S. state privacy laws.

Where applicable, you may opt out through Your Privacy Choices. Where required by law, a valid Global Privacy Control signal is treated as an opt-out request for the browser or device sending the signal.

We do not knowingly sell or share the personal information of individuals under 16 for targeted advertising.

9. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

The applicable retention period depends on factors such as:

  • The type and sensitivity of the information;

  • Whether you maintain an account or an active relationship with us;

  • The time required to process and document a transaction;

  • Customer service, warranty, return, or dispute requirements;

  • Fraud-prevention and security needs;

  • Tax, accounting, legal, and regulatory obligations; and

  • Whether information is needed to establish, exercise, or defend a legal claim.

When personal information is no longer reasonably required, it may be deleted, anonymized, or retained in a restricted form where continued retention is required by law.

10. International processing and transfers

EYLUMI is operated from Hong Kong, and SHOPLINE and our other service providers may process personal information in countries or regions outside the country where you live.

Those locations may have privacy laws that differ from the laws in your jurisdiction. Where applicable law requires safeguards for an international transfer, the transfer may be supported by a recognized legal mechanism, such as an adequacy decision, contractual protection, the European Commission’s Standard Contractual Clauses, the applicable United Kingdom transfer mechanism, or another legally permitted safeguard.

11. Your privacy rights

Depending on where you live and subject to applicable legal exceptions, you may have the right to:

  • Request access to personal information held about you;

  • Request correction of inaccurate or incomplete information;

  • Request deletion of personal information;

  • Receive a portable copy of certain personal information;

  • Restrict or object to certain processing;

  • Withdraw consent where processing is based on consent;

  • Opt out of certain targeted advertising, sale, or sharing;

  • Limit certain uses or disclosures of sensitive personal information where applicable;

  • Appeal a decision concerning a privacy request where provided by law; and

  • Lodge a complaint with an applicable privacy or data protection authority.

You may submit a privacy request by emailing cicievlink@gmail.com.

Please clearly describe the right you wish to exercise and provide enough information for us to identify the relevant records. We may request information reasonably necessary to verify your identity and protect personal information from unauthorized access or deletion.

Where permitted by law, an authorized agent may submit a request on your behalf. We may require evidence of the agent’s authority and may need to verify your identity directly.

We will not unlawfully discriminate against you for exercising an applicable privacy right. Certain information may be retained or excluded from a request where permitted or required by law, including information needed to complete a transaction, maintain security, prevent fraud, comply with recordkeeping requirements, or establish or defend legal claims.

Residents of the EEA or United Kingdom may also lodge a complaint with their local data protection authority. Residents of other jurisdictions may contact the privacy regulator responsible for their location.

12. Marketing communications

Where permitted, we may send promotional emails if you have subscribed or otherwise consented to receive them.

You may unsubscribe at any time by using the unsubscribe link included in a promotional email or by contacting us. We do not charge a fee for honoring a marketing opt-out request.

Unsubscribing from marketing does not prevent us from sending non-promotional communications concerning an order, payment, shipment, return, account, security issue, or customer service request.

13. Children’s privacy

The website and services are not directed to children under 18, and we do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us, contact us so that we can review the situation and take appropriate action.

14. Information security

We use reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, electronic storage system, or security measure is completely secure. We therefore cannot guarantee absolute security.

You are responsible for protecting your account credentials and should contact us if you believe an account or transaction has been accessed without authorization.

15. Third-party websites and services

The website may contain links to websites, applications, or services operated by third parties. We do not control and are not responsible for the privacy, security, content, or practices of those third parties.

Review the privacy policy of any third-party service before providing personal information to it.

16. Changes to this policy

We may update this Privacy Policy when our business practices, website features, service providers, or legal obligations change.

The current version will be posted on this page. Where required by law, we will provide additional notice or request consent before a material change takes effect.

17. Contact and company information

Questions, complaints, and privacy requests may be sent to:

EYLUMI
Operated by EVLINK TECHNOLOGY LIMITED

Legal entity: EVLINK TECHNOLOGY LIMITED
Registered address: 87–105 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong SAR, China
Support and privacy email: cicievlink@gmail.com
Telephone: +852 5304 9672
Website: eylumi.com

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