Shipping Policy

Thank you for choosing EYLUMI. We are committed to providing clear, reliable, and transparent shipping information.

This Shipping Policy applies to orders placed through eylumi.com.

U.S. Shipping Summary

For orders delivered to the United States:

• Order processing time: 1–3 business days

• Standard shipping transit time: 9–13 business days

• Estimated total delivery time: 10–16 business days

• Orders of US$39.00 or more: Free standard shipping

• Orders under US$39.00: US$5.99 standard shipping

• Order cut-off time: 5:00 PM Hong Kong Time (HKT, UTC+8), Monday through Friday

Business days exclude weekends and applicable public holidays.

1. Order Processing Time

Orders are normally processed within 1–3 business days after payment has been successfully confirmed, subject to the order cut-off time stated below.

Our order-processing business days are Monday through Friday, excluding Hong Kong public holidays. Orders are not normally processed on weekends or public holidays.

Processing time is separate from shipping transit time. An order is considered shipped only after it has been handed over to the shipping carrier and tracking information has been issued.

During major promotions, holiday periods, product launches, or unusually high order volumes, processing may occasionally take longer. If a material delay affects your order, we will make reasonable efforts to notify you using the contact information provided at checkout.

2. Order Cut-Off Time

Our daily order cut-off time is 5:00 PM Hong Kong Time (HKT, UTC+8), Monday through Friday.

Orders placed and successfully paid before 5:00 PM HKT on a business day will enter processing that business day.

Orders placed after the cut-off time, on weekends, or on Hong Kong public holidays will enter processing on the next business day.

The order cut-off time determines when the processing period begins. It does not mean that an order will be shipped on the same day. The standard processing time of 1–3 business days still applies.

3. Shipping Destinations

Our standard published shipping rates and delivery estimates currently apply to orders delivered within the United States.

For delivery to a country or region outside the United States, please contact our customer support team at cicievlink@gmail.com before placing your order. We will help confirm shipping availability, estimated delivery time, and any applicable shipping charge for your destination.

We may decline or cancel an order if delivery to the selected destination is unavailable, restricted, or prohibited by applicable law. If we cancel an order for this reason, the amount paid for the affected items and related shipping charge will be refunded.

4. Fulfillment Locations

Most EYLUMI orders are currently processed and dispatched from our fulfillment facilities in Hong Kong.

Depending on product availability, inventory location, destination, and operational fulfillment requirements, some orders may be shipped from another fulfillment location.

The fulfillment location selected for an order will not change the shipping charge displayed at checkout or result in additional customs, brokerage, or delivery fees for the customer.

Processing time is separate from shipping transit time, regardless of the fulfillment location used.

5. Shipping Methods and Estimated Delivery Time

For orders delivered to the United States, our standard estimated timeframes are:

• Order processing time: 1–3 business days

• Standard shipping transit time: 9–13 business days

• Estimated total delivery time: 10–16 business days

Shipping transit time begins after the order has been processed, handed over to the carrier, and accepted into the carrier’s shipping network.

The estimated total delivery time includes both order processing time and shipping transit time. It is calculated from the business day on which the order enters processing according to our order cut-off time.

Delivery estimates are stated in business days and exclude weekends, Hong Kong public holidays that affect order processing, and public holidays observed by the carrier or destination country.

Delivery times are estimates rather than guaranteed arrival dates. Carrier operations, destination location, customs processing, severe weather, public holidays, transportation disruptions, and other circumstances outside our reasonable control may affect delivery.

6. Standard U.S. Shipping Charges

Standard shipping charges for eligible U.S. delivery addresses are based on the order subtotal after discounts have been applied and before shipping charges are added:

• Order subtotal of US$39.00 or more: Free standard shipping

• Order subtotal under US$39.00: US$5.99 standard shipping

The applicable shipping charge will be clearly displayed at checkout before payment is completed.

7. Tracking Information

Once your order has been shipped, a shipping confirmation email containing the tracking number will be sent to the email address provided at checkout.

Please allow up to 48 hours after shipment confirmation for tracking information to begin updating in the carrier’s system.

Tracking updates may occasionally take longer during peak shipping periods, customs processing, carrier disruptions, or public holidays.

8. Split Shipments

In some cases, an order may be shipped in more than one package because of product availability, inventory location, package size, or fulfillment requirements.

When an order is divided into multiple shipments, separate tracking information will be provided for each package when available.

Customers will not be charged additional shipping fees solely because EYLUMI chooses to divide an order into multiple shipments.

9. Taxes, Customs Duties, and Additional Delivery Fees

For orders accepted through our website, the amount displayed at checkout is the final amount the customer is required to pay to EYLUMI. It consists of the product price and any applicable shipping charge.

EYLUMI does not currently collect sales tax at checkout.

Customers will not be required to pay additional customs duties, import taxes, brokerage charges, or delivery fees when the package arrives.

If any such charge is assessed in connection with delivering an accepted order, it will be handled by EYLUMI or our logistics provider and will not be collected from the customer.

10. Shipping Addresses and Address Changes

Customers are responsible for providing a complete and accurate recipient name, shipping address, apartment or unit number where applicable, postal code, email address, and telephone number at checkout.

Requests to change a shipping address must be submitted to cicievlink@gmail.com within 12 hours after the order is placed and before the order enters fulfillment, whichever occurs first.

An address-change request is not guaranteed until EYLUMI confirms the change in writing. Once an order has entered fulfillment or has been shipped, we may be unable to change or redirect the delivery address.

EYLUMI is not responsible for delays, failed delivery, or additional carrier costs caused by incorrect or incomplete shipping information supplied by the customer.

11. Shipping Delays

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occasionally occur because of severe weather, customs processing, carrier disruptions, transportation interruptions, public holidays, seasonal demand, or other circumstances outside our reasonable control.

If tracking has not updated for an extended period or your order has not arrived by the end of the estimated delivery window, please contact cicievlink@gmail.com with your order number and tracking number. We will make reasonable efforts to help investigate the shipment with the carrier.

12. Lost or Marked-Delivered Packages

If your package has not arrived by the latest estimated delivery date, or if tracking shows that it has been delivered but you cannot locate it, please contact us promptly.

Before contacting us about a package marked as delivered, please check:

• The shipping address entered with the order

• Other household members

• Mailrooms, reception desks, or building management

• Porches, entrances, garages, and other safe delivery locations

• Neighbors who may have accepted the package

• The local shipping carrier

EYLUMI may ask you to cooperate with a carrier investigation or provide a carrier case number.

If the carrier confirms that a package was lost before successful delivery, EYLUMI will offer an appropriate replacement or refund. For packages marked as delivered, any resolution will be based on the carrier’s investigation, the specific circumstances, and applicable consumer law.

13. Returned or Undeliverable Packages

A package may be returned to the sender because of an incorrect or incomplete address, an unavailable recipient, repeated unsuccessful delivery attempts, refusal of delivery, or failure to collect the package from the carrier.

If a package is returned for a reason caused by incorrect customer-provided information or a failed customer collection, we will contact the customer to discuss the available options.

Reshipment may require payment of a new shipping charge. If a refund is approved, the original shipping charge and any non-recoverable return-to-sender costs may be deducted from the refund to the extent permitted by applicable law.

If the delivery failure was caused by an error by EYLUMI or the shipping carrier, the customer will not be charged an additional shipping fee for an approved replacement shipment.

14. Contact Us

If you have questions about shipping, delivery, or order tracking, please contact us:

Support email: cicievlink@gmail.com
Telephone: +852 5304 9672
Website: https://eylumi.com

Company and Merchant Information

Brand: EYLUMI
Legal entity: EVLINK TECHNOLOGY LIMITED
Registered address: 87–105 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong SAR, China
Support email: cicievlink@gmail.com
Telephone: +852 5304 9672

Please do not send returns to the registered address unless our customer support team has provided prior written return authorization and instructions.

Nothing in this Shipping Policy limits any consumer rights that cannot lawfully be excluded or restricted under applicable law.